Terms & Conditions

Last Updated: 13 August 2026

Welcome to ECO CLOTHING.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the ECO CLOTHING website and your purchase of products through our online store.

Website: ecoclothing.online

Business: ECO CLOTHING
Owner/Proprietor: Sunitha
Business Address: Koramangala 1st Block, Bangalore – 560034, Karnataka, India
Email: mail2jsunitha@gmail.com
Phone: 9677814617

By accessing our website, placing an order or purchasing products from ECO CLOTHING, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use the website or place an order.

1. About ECO CLOTHING

ECO CLOTHING is an individual/proprietorship clothing business owned and operated by Sunitha.

We currently offer physical clothing products, including:

  • Linen sarees
  • Kurtis
  • Frocks
  • Other women’s clothing products that may be added to our website from time to time

We sell and deliver products to customers across India.

2. Eligibility

Customers may use our website and purchase products in accordance with applicable law.

Where a person below the applicable age is permitted to use the website or purchase products with parental or guardian involvement, the parent or legal guardian is responsible for supervising the transaction and ensuring compliance with these Terms.

Customers must provide accurate and complete information when placing an order.

3. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However:

  • Product colours may vary slightly because of photography, lighting, display settings and individual device screens.
  • Minor variations in fabric texture, weave, print or appearance may occur.
  • Such minor variations will not automatically constitute a defect.
  • Product availability and information may change from time to time.

We do not guarantee that every photograph or screen representation will exactly reproduce the physical colour or appearance of a product.

4. Product Quality and Care

Customers should follow the fabric-care and washing instructions provided with or for the relevant product.

ECO CLOTHING is not responsible for damage resulting from:

  • Failure to follow care instructions
  • Improper washing
  • Improper drying
  • Improper ironing
  • Improper storage
  • Normal wear and tear
  • Customer misuse
  • Colour changes caused by inappropriate care

Such circumstances will generally not be treated as manufacturing defects.

5. Prices and Taxes

Product prices displayed on the website are the prices applicable to the relevant products at the time of purchase, subject to errors or changes.

ECO CLOTHING is currently not registered under GST.

Shipping charges are additional where applicable and will be communicated to the customer before completion of the order.

We reserve the right to correct genuine pricing or technical errors. Where a material pricing error affects an order, we may contact the customer and, where necessary, cancel the affected order and provide an appropriate resolution in accordance with applicable law.

6. Payment

We currently accept payment methods made available through the website, including:

  • UPI
  • Debit card
  • Net banking

Cash on Delivery is not available.

Orders are treated as accepted after successful payment, subject to these Terms and any exceptional circumstances described in these Terms.

Customers must not use fraudulent payment methods or attempt unauthorized transactions.

7. Order Information

Customers are responsible for ensuring that all information submitted during checkout is accurate, including:

  • Name
  • Mobile number
  • Email address
  • Billing information
  • Shipping address

ECO CLOTHING is not responsible for delays or delivery failures caused by incorrect or incomplete customer information.

Customers should contact us as soon as possible if they discover an error in their order or delivery information.

8. Order Cancellation by Customer

Customers may request cancellation within 24 hours of placing the order, provided the order has not already been dispatched.

No cancellation fee will normally be charged for an eligible cancellation requested before dispatch.

Once an order has been dispatched, cancellation may no longer be available through the standard cancellation process.

Any cancellation or refund will remain subject to applicable law and the circumstances of the order.

9. Cancellation by ECO CLOTHING

ECO CLOTHING may cancel an order in exceptional circumstances, including where:

  • A product unexpectedly becomes unavailable
  • There is a genuine technical or system error
  • A material pricing error has occurred
  • The transaction appears fraudulent or unauthorized
  • The customer has provided materially incorrect information
  • Fulfilment becomes impossible for reasons beyond our reasonable control

If a product unexpectedly becomes unavailable, ECO CLOTHING may contact the customer and, with the customer’s consent, offer the option of treating the purchase as a pre-booking.

Where an order is cancelled and a refund is legally or contractually due, the applicable amount will be refunded through an appropriate payment method.

10. Shipping and Delivery

ECO CLOTHING provides delivery across India.

The standard estimated delivery period is:

5–7 business days

An estimated delivery date may also be displayed at checkout.

Delivery times are estimates and may vary because of circumstances beyond our reasonable control, including:

  • Courier delays
  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Strikes
  • Government restrictions
  • Incorrect customer information
  • Other circumstances affecting logistics

We will make reasonable efforts to support customers where delivery problems occur.

11. Shipping Charges

Shipping charges are payable by the customer unless a specific promotion states otherwise.

Any applicable shipping charge will be communicated during the purchase process.

For an approved defective, damaged or incorrect-product claim, the applicable return/pickup shipping cost will be borne by ECO CLOTHING.

12. P.O. Boxes

Delivery to P.O. boxes is not currently supported.

Customers should provide a complete physical delivery address capable of receiving courier shipments.

13. Refused or Failed Delivery

Customers should accept deliveries placed through ECO CLOTHING unless there is a legitimate reason for refusing the shipment.

Where a customer refuses or intentionally prevents delivery without a legitimate reason, the order may be treated as a failed delivery.

Any refund or other remedy will be determined in accordance with applicable law and the circumstances of the order.

14. Return Policy

ECO CLOTHING does not offer general or change-of-mind returns.

Returns are accepted only where the product is:

  • Defective
  • Damaged
  • Incorrectly supplied

The issue must normally be reported within 7 days from the date of delivery.

The product must be unused and unwashed.

Products that have been worn, washed, altered, damaged through customer use or otherwise fail the applicable return conditions may not qualify for a return or replacement.

Nothing in this policy is intended to exclude any mandatory rights available to consumers under applicable law.

15. Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, contact ECO CLOTHING as soon as possible and within the applicable 7-day period.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photographs
  • Unboxing video, where applicable and available

The information provided will help us assess the claim.

ECO CLOTHING may request additional information reasonably necessary to verify the issue.

16. Replacement or Refund

Where a defective, damaged or incorrect-product claim is approved, the customer may choose, subject to availability and applicable law:

  • A replacement, or
  • A refund

For an approved claim, ECO CLOTHING will bear the applicable return/pickup shipping cost.

If a replacement is selected but the same product is unavailable, ECO CLOTHING may offer an appropriate alternative or refund.

17. Refunds

For an approved defective, damaged or incorrect-product claim, the refund may include:

  • The amount paid for the affected product, and
  • The original shipping charge paid by the customer for that order

Approved refunds will normally be initiated within 3 business days after the return/claim has been approved.

Refunds will generally be processed through UPI or another appropriate payment method communicated by ECO CLOTHING.

The time required for the refunded amount to actually appear in the customer’s account may depend on the relevant payment provider or banking system.

18. Non-Returnable Situations

Returns will generally not be accepted for:

  • Change of mind
  • Change of preference
  • Product that is not defective
  • Products that have been washed
  • Products that have been worn or used
  • Damage caused by customer misuse
  • Damage caused by failure to follow care instructions
  • Normal wear and tear
  • Colour changes caused by improper care
  • Products altered or modified by the customer

These exclusions are subject to any rights that cannot legally be excluded.

19. Exchanges

ECO CLOTHING does not offer general exchanges.

For an approved defective, damaged or incorrect-product claim, the customer may request a replacement in accordance with Section 16.

20. Promotions and Coupons

ECO CLOTHING may offer promotional discounts, coupon codes, festival offers or other promotional campaigns.

Unless otherwise stated:

  • Promotional offers may have specific terms.
  • Multiple coupon codes cannot be combined in one order.
  • A coupon may have an expiry date or usage restriction.
  • Promotions may be limited by product, quantity, customer or order value.
  • ECO CLOTHING may modify or discontinue a promotion, subject to applicable law.
  • Promotional products may have specific return or refund conditions disclosed with the promotion.

The terms displayed for a particular promotion will apply to that promotion.

21. Reviews and Customer Content

Customers may submit genuine reviews and other permitted content.

Reviews should be truthful and based on the customer’s actual experience.

Customers must not submit:

  • Fake reviews
  • Misleading content
  • Abusive or offensive content
  • Defamatory content
  • Spam
  • Content infringing another person’s rights
  • Fraudulent or manipulated reviews
  • Illegal content

ECO CLOTHING reserves the right, subject to applicable law, to remove or decline content that violates these requirements.

Customers retain ownership of their content.

ECO CLOTHING will obtain customer permission before using an identifiable customer review, photograph or similar content for marketing purposes.

22. Intellectual Property

Unless otherwise stated, the ECO CLOTHING name, branding, logo, website content, product photographs, graphics, text, design and other materials displayed on the website are owned by or lawfully used by ECO CLOTHING and/or its owner.

You may not, without prior written permission:

  • Copy or reproduce website content
  • Copy product photographs
  • Republish our content
  • Use our logo or branding commercially
  • Scrape or systematically extract website data
  • Create unauthorized derivative materials
  • Use our content to operate a competing business

Nothing in these Terms transfers intellectual-property ownership to the customer.

23. Acceptable Use

Customers agree to use the website lawfully and responsibly.

You must not:

  • Provide false information
  • Place fraudulent orders
  • Use stolen or unauthorized payment methods
  • Abuse cancellation or refund processes
  • Submit fake reviews
  • Attempt unauthorized access
  • Circumvent website security
  • Introduce malware or malicious code
  • Scrape website data without authorization
  • Interfere with website operation
  • Misuse another customer’s information
  • Engage in unlawful activity
  • Violate another person’s legal rights

ECO CLOTHING may restrict or terminate access where misuse or fraudulent activity is reasonably suspected, subject to applicable law.

24. User Accounts

Customers may be able to purchase products without creating an account.

Where accounts are available, customers are responsible for providing accurate information and taking reasonable steps to protect their login credentials.

ECO CLOTHING and customers share responsibility for maintaining reasonable account security within their respective control.

ECO CLOTHING may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unauthorized activity or violation of these Terms, subject to applicable law.

25. Third-Party Services

The website may rely on third-party technology, payment infrastructure, hosting, delivery or other service providers.

Third-party services may have their own terms and privacy policies.

ECO CLOTHING is not responsible for independent failures or policies of third-party services outside our reasonable control.

26. Privacy

Personal information is handled in accordance with the ECO CLOTHING Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored and handled.

Customers should read the Privacy Policy before using the website.

27. Website Availability

We make reasonable efforts to keep our website available and functioning.

However, the website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Hosting issues
  • Security incidents
  • Internet/network problems
  • Third-party service failures
  • Events beyond our reasonable control

We do not guarantee uninterrupted or error-free website availability.

28. Disclaimer

To the extent permitted by applicable law, the website and its content are provided for the purpose of enabling customers to browse and purchase our products.

We do not guarantee that:

  • The website will always be uninterrupted
  • Every website function will always be error-free
  • Product images will exactly reproduce physical colours
  • Estimated delivery dates will always be achieved
  • Every product will remain available at all times

Nothing in these Terms excludes warranties, rights or remedies that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted by applicable law, ECO CLOTHING will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms is intended to exclude or restrict liability for matters that cannot legally be excluded or restricted under applicable Indian law.

30. Indemnification

To the extent permitted by law, a customer may be responsible for losses or reasonable costs suffered by ECO CLOTHING as a result of the customer’s:

  • Fraudulent activity
  • Unlawful conduct
  • Deliberate misuse of the website
  • Violation of these Terms
  • Infringement of third-party rights

This clause does not apply to the extent that the relevant loss was caused by ECO CLOTHING’s own unlawful conduct or negligence.

31. Force Majeure

ECO CLOTHING will not be responsible for delays or inability to perform obligations caused by circumstances reasonably beyond our control, including:

  • Natural disasters
  • Floods
  • Fire
  • Severe weather
  • Epidemics or pandemics
  • Government restrictions
  • War or civil disturbance
  • Strikes
  • Transportation disruptions
  • Major technical or infrastructure failures
  • Internet or telecommunications disruptions
  • Other comparable events beyond reasonable control

We will make reasonable efforts to resume normal performance when circumstances permit.

32. Changes to These Terms

ECO CLOTHING may update these Terms from time to time to reflect:

  • Changes in our business
  • New products or services
  • Website changes
  • Changes in legal requirements
  • Changes in policies or procedures

The updated version will be published on this page with a revised “Last Updated” date.

33. Governing Law

These Terms are governed by the laws applicable in India.

Subject to mandatory consumer rights and applicable law, disputes relating to these Terms or transactions with ECO CLOTHING will be subject to the jurisdiction of the competent courts/authorities in Bengaluru, Karnataka, India.

Nothing in this clause prevents a consumer from exercising a statutory right to approach an authority, forum or court that has jurisdiction under applicable law.

34. Consumer Rights

Nothing in these Terms is intended to take away or restrict any mandatory rights or remedies available to consumers under applicable Indian law.

Where any provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of the conflict.

35. Grievance Redressal

For complaints or grievances relating to an order, product, service or website, customers may contact:

Grievance Officer: Sunitha
Designation: Owner / Grievance Officer
Email: mail2jsunitha@gmail.com
Phone: 9677814617
Address: Koramangala 1st Block, Bangalore – 560034, Karnataka, India

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

Customers should provide relevant order details and supporting information so that the complaint can be properly reviewed.

ECO CLOTHING will handle grievances in accordance with applicable requirements.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply to the extent permitted by law.

37. Entire Agreement

These Terms, together with the Privacy Policy and any applicable product, promotional, shipping or return terms displayed on the website, constitute the terms governing your use of the ECO CLOTHING website and purchases made through it, subject to applicable law.

38. Contact Information

For questions regarding these Terms, orders, products or customer support:

ECO CLOTHING
Owner/Proprietor: Sunitha
Koramangala 1st Block
Bangalore – 560034
Karnataka, India

Email: mail2jsunitha@gmail.com
Phone: 9677814617
Website: ecoclothing.online

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

By accessing the ECO CLOTHING website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to your rights under applicable law.