Privacy Policy

Last Updated: 13 August 2026

ECO CLOTHING (“ECO CLOTHING”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers and visitors who use our website.

This Privacy Policy explains how we collect, use, store, protect and handle personal information when you visit or use our website:

Website: ecoclothing.online

Business: ECO CLOTHING
Owner/Proprietor: Sunitha
Business Address: Koramangala 1st Block, Bangalore – 560034, Karnataka, India
Email: mail2jsunitha@gmail.com
Grievance Officer: Sunitha, Owner / Grievance Officer
Grievance Email: mail2jsunitha@gmail.com
Phone: 9677814617

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

1.1 Personal Information

We may collect:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Order details
  • Product purchase information
  • Information provided when contacting customer support
  • Information provided when requesting a return, replacement or refund
  • Reviews and other content voluntarily submitted by you

1.2 Payment Information

Payments may be made using the payment methods made available on our website, including UPI, debit card and net banking.

We do not intend to store your complete card, banking or payment credentials on our own systems. Payment information may be processed through the relevant payment service or banking infrastructure.

Customers should never provide passwords, PINs, OTPs or other confidential payment credentials to ECO CLOTHING through email, WhatsApp, telephone or any other communication channel.

1.3 Website and Technical Information

Depending on the configuration of our website and hosting services, certain technical information may be automatically collected, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Date and time of access
  • Pages visited
  • Technical/log information

We use such information where necessary for website operation, security, troubleshooting and improving our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Deliver products to your address
  • Confirm and communicate about your orders
  • Process eligible cancellations, returns, replacements and refunds
  • Respond to customer enquiries
  • Handle complaints and grievances
  • Verify transactions and help prevent fraud
  • Maintain business and transaction records
  • Improve our website, products and customer experience
  • Comply with applicable legal and regulatory requirements
  • Protect our website, customers and business against misuse or fraudulent activity
  • Establish, exercise or defend legal claims where necessary

We will use personal information only for legitimate and relevant purposes connected with our business and the services you request.

3. Customer Communications

At present, ECO CLOTHING does not use customer personal information for unsolicited marketing communications.

We may, however, contact you when necessary in connection with:

  • Your order
  • Delivery
  • Payment
  • Cancellation
  • Return or replacement
  • Refund
  • Customer support
  • Complaint or grievance
  • Important service-related matters

4. Reviews, Photographs and Customer Content

Customers may voluntarily submit product reviews, photographs or other content.

You retain ownership of content that you create and submit.

ECO CLOTHING will not use your identifiable review, photograph or other customer content for promotional or marketing purposes without obtaining your permission.

Where you give permission for marketing use, you authorize ECO CLOTHING to use the permitted content for the agreed promotional purposes while you retain ownership of the underlying content.

5. Cookies and Similar Technologies

Our WordPress website may use cookies or similar technologies that are necessary for website functionality, security, performance or other permitted purposes.

Cookies may help the website:

  • Remember certain preferences
  • Maintain website functionality
  • Improve website performance
  • Understand general website usage
  • Protect against misuse

Where required by applicable law, we will provide appropriate information or controls regarding cookies and similar technologies.

You may be able to control or disable certain cookies through your browser settings. Disabling necessary cookies may affect some website functionality.

6. Sharing of Personal Information

ECO CLOTHING does not sell your personal information.

We may share information only where reasonably necessary for legitimate business purposes, such as with:

  • Delivery and logistics providers
  • Payment service providers
  • Banking/payment infrastructure
  • Website hosting or technical service providers
  • IT/service providers supporting our website
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies where required by applicable law

Such sharing will be limited to information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should immediately notify us if you believe that your account or personal information has been compromised.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing transactions
  • Customer service
  • Returns and refunds
  • Accounting and business records
  • Legal and regulatory compliance
  • Resolving disputes
  • Preventing fraud and misuse
  • Establishing or defending legal claims

When information is no longer reasonably required and there is no legal requirement to retain it, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

9. Children’s Privacy

Our website may be accessible to individuals of different ages.

Where a person below the applicable age requires a parent or legal guardian’s involvement or consent under applicable law, the parent or guardian should supervise the use of our website and transactions.

We do not knowingly seek unnecessary personal information from children.

10. Your Privacy Choices and Requests

You may contact us regarding personal information that you have provided to us.

Depending on applicable law, you may request:

  • Access to relevant personal information
  • Correction of inaccurate information
  • Updating of information
  • Deletion/erasure where legally applicable
  • Withdrawal of consent where processing is based on consent
  • Information regarding how your personal information is being handled

Requests should be sent to:

Email: mail2jsunitha@gmail.com

We may need to verify your identity before acting on certain requests.

We may also retain information where retention is necessary to comply with legal obligations, resolve disputes, prevent fraud or exercise or defend legal rights.

11. Data Protection and Applicable Law

ECO CLOTHING seeks to handle personal data in accordance with applicable Indian data-protection and privacy requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules, regulations and requirements as and when applicable to our processing activities.

The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 13 November 2025 and provide a phased commencement framework.

We may update our privacy practices as applicable legal requirements and our business practices develop.

12. Third-Party Websites

Our website may contain links or references to third-party websites, services or payment systems.

We are not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of third-party services before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes in our business
  • Changes in website functionality
  • Changes in data-processing practices
  • Changes in applicable law
  • Regulatory requirements

The updated version will be published on this page with the revised “Last Updated” date.

14. Grievance Officer

For privacy-related questions, concerns or grievances, you may contact:

Grievance Officer: Sunitha
Designation: Owner / Grievance Officer
Email: mail2jsunitha@gmail.com
Phone: 9677814617
Address: Koramangala 1st Block, Bangalore – 560034, Karnataka, India

We will review and address privacy-related complaints in accordance with applicable requirements.

15. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information:

ECO CLOTHING
Owner/Proprietor: Sunitha
Koramangala 1st Block
Bangalore – 560034
Karnataka, India

Email: mail2jsunitha@gmail.com
Phone: 9677814617

Website: ecoclothing.online

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.